Conversation Designer - Contact Center Job at Akaasa Technologies, Remote

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  • Akaasa Technologies
  • Remote

Job Description

Job Description:

Title: Conversation Designer Contact Center

Location: Remote - USA

5-10 Years Experience

Core Responsibilities

Designs end-to-end IVR and AI agent experiences across voice and digital channels

Creates dialog flows, intent taxonomies, entity definitions, bot personality, and brand voice guidelines

Proficient in prompt engineering, tool-calling, and knowledge management across conversational AI platforms

Contact Center Experience

Experience designing IVR and AI agent flows for complex enterprise use cases: auth, intent ID, status lookups, transactions

Understanding of live agent escalation design: context handoff, warm transfer messaging, post-containment surveys

Experience designing multi-channel flows: voice, web chat, mobile, SMS, and messaging apps

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