Job Description
- Strategic partner to the Global Markets Americas FICC Sales organization, providing operational, trade lifecycle, and client experience support
- This role acts as an extension of the Sales team, ensuring seamless execution of trading activity, efficient resolution of client inquiries, and effective coordination across key business and control functions.
- Expected to serve as the first point of contact and primary problem solver for trade and client-related inquiries. Responsibilities include driving issue resolution and acting as a liaison between Sales, Trading, Risk, Onboarding, Operations, and Compliance to ensure timely communication, coordination, and client service excellence.
- Ensure trade flow accuracy and oversee the end-to-end client journey, proactively identifying and resolving gaps to support efficient execution and exceptional client service.
- Contribute to the implementation of new initiatives, systems, and process enhancements that drive operational efficiency and strengthen risk and control frameworks
Key Responsibilities:
- Perform trade capture, amendments, allocations, and post-execution lifecycle event processing.
- Coordinate and distribute client trade recaps while ensuring timely client affirmation of trade details.
- Monitor trade flow from execution through settlement, proactively identifying and resolving issues.
- Ensure trade bookings, allocations, and related activities meet Good-to-Trade requirements and regulatory obligations.
- Maintain accuracy and completeness throughout the trade and client lifecycle.
- Support new and existing client relationships by facilitating onboarding activities.
- Assist with client integration requirements and regulatory documentation processes.
- Coordinate with onboarding, legal, compliance, and operations teams to ensure timely completion of client setup activities
Requirements:
- Bachelor's degree and 1-2 years equivalent industry experience.
- Experience supporting Global Markets FICC businesses.
- Strong knowledge of Fixed Income products: Securities Trading & OTC Derivatives
- Ability to perform effectively in a fast-paced, high-pressure environment.
- Strong organizational skills with the ability to manage multiple priorities simultaneously.
- Demonstrated sense of urgency and commitment to follow-through.
- Experience interacting directly with institutional clients and senior business stakeholders.
- Strong written and verbal communication skills.
- Working knowledge of market regulations, industry practices, and trade lifecycle controls.
- Familiarity with regulatory frameworks and onboarding requirements, including: AML/KYC, FINRA, ISDA/CSA, CFTC.
Desired Skills:
- Proven ability to independently drive projects and operational initiatives through completion.
- Strong analytical and problem-solving capabilities with a solutions-oriented mindset.
- Self-starter who can quickly assess situations, identify risks, and execute effectively with minimal supervision.
- Ability to learn complex products, concepts, and business processes rapidly.
- Demonstrated track record of delivering high-quality work and exceeding expectations.
- Strong attention to detail and commitment to operational excellence.
- Collaborative team player who works effectively across functions and organizational levels.
- Ability to accept direction from senior stakeholders while maintaining ownership and accountability.
- Positive attitude, intellectual curiosity, and enthusiasm for continuous improvement
Shift:
1st shift (United States of America)
Hours Per Week:
40
Job Tags
Shift work, Day shift