Operations Business Analyst Job at Total Loan Services LLC, Dayton, OH

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  • Total Loan Services LLC
  • Dayton, OH

Job Description

Salary: $115,000 - 155,000 per year Requirements:

  • We are looking for someone with a bachelors degree in Business Administration, Accounting, Information Systems, Project or Change Management, or a related discipline, or equivalent professional experience.
  • We need experience in business analysis, business systems analysis, project coordination, operations, or process improvement.
  • Strong analytical and troubleshooting abilities are essential for evaluating complex business workflows.
  • We require excellent written and verbal communication skills for working with both technical and non-technical audiences.
  • Exceptional organization and close attention to detail are important for this role.
  • The ability to balance multiple priorities and projects at once in a fast-moving environment is required.
  • Experience creating business requirements, workflows, process documentation, and standard operating procedures is needed.
  • Proficiency with Microsoft Office, especially Excel, Word, Visio, and PowerPoint, is required.
  • Experience with project management and collaboration tools such as Microsoft Project, Jira, or Asana is expected.
  • Familiarity with relational databases and general data management concepts is required.
  • Experience in consumer finance, lending, banking, or broader financial services is preferred.
  • Experience acting as a liaison between business stakeholders and technical teams, translating needs into functional requirements and supporting implementation, is preferred.
  • Experience supporting regulatory reporting, compliance activities, and internal or external audit functions is preferred.
  • Working knowledge of SQL, including understanding database structures, interpreting queries, validating data, and contributing to technical discussions, is preferred.
  • Familiarity with accounting and financial reporting processes is preferred.
  • Experience with data reporting, business intelligence, and operational analytics initiatives is preferred.
  • Project management or business analysis certifications such as PMP, CAPM, CBAP, PMI-PBA, Lean Six Sigma Green Belt, or Lean Six Sigma Black Belt are preferred.
Responsibilities:
  • We serve as the primary coordinator among Compliance, Accounting, Operations, Information Technology, and Data Analytics to support business initiatives, regulatory reporting, system enhancements, and audit activities.
  • We gather, analyze, document, and validate business requirements for regulatory and compliance reporting, audit requests, operational initiatives, system enhancements, process improvements, and business reporting.
  • We coordinate reporting needs and audit requests from our banking partner, ensuring recurring daily, monthly, quarterly, annual, and ad hoc deliverables are completed accurately and on time.
  • We analyze business processes and identify opportunities to improve efficiency, accuracy, controls, and automation.
  • We create and maintain process maps, workflow documentation, business requirements documents, standard operating procedures, and other technical materials.
  • We facilitate meetings with business stakeholders to define needs, resolve issues, and communicate project progress.
  • We partner with Information Technology and Data teams to convert business requirements into system enhancements and reporting solutions.
  • We develop and maintain documentation supporting consumer finance products, operational workflows, accounting processes, compliance requirements, and reporting procedures.
  • We assist with user acceptance testing, solution validation, and the implementation of new processes and system enhancements.
  • We build strong relationships across the organization and serve as a trusted resource for cross-functional initiatives.
Technologies:
  • Business Intelligence
  • Excel
  • Support
  • JIRA
  • SQL

More:

We are seeking an Operations Business Analyst to act as a key bridge between business stakeholders, technical teams, and our banking partner. In this role, we support operational initiatives, regulatory reporting, compliance activities, and process improvement efforts while helping ensure business objectives and regulatory obligations are met accurately, efficiently, and on time. The ideal candidate is highly organized, detail-oriented, and comfortable working across Compliance, Accounting, Operations, Information Technology, Data Analytics, and external partners. Success in this role means helping define and document requirements clearly, supporting implementation, strengthening reporting processes, improving operational efficiency, and contributing to the continuous improvement of our products, systems, and business operations.

last updated 37 week of 2026

Job Tags

Full time, Work at office

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